Terms & Conditions

These Terms govern your relationship with the operator of the website abigcandybet-au.com, which promotes and operates under the brand name "A Big Candy Casino" and is referenced here as A Big Candy Casino. By accessing, registering or using any services offered via this website you agree to be bound by these Terms and any incorporated policies. If you do not agree, you must not use the site or services. These Terms are effective from 1 January 2026 and replace any earlier versions.

Definitions

For the purposes of these Terms, the following definitions apply:

Operator: The unknown and not publicly verified legal entity that operates the website abigcandybet-au.com and the associated brand "A Big Candy Casino". No valid, verifiable online gambling licence has been identified as at 2026.
Website: The domain abigcandybet-au.com, its subdomains, and any mobile or other platforms through which the services of A Big Candy Casino are made available.
User / Player: Any natural person who accesses the Website, opens an account, or uses any of the services or games offered via the Website.
Account: The personal online account registered by a User on the Website, used to access games, hold balances, and perform deposits and withdrawals.
Services: All gambling and related services provided through the Website, including but not limited to pokies/slots, table games, live casino, bonuses, promotions, tournaments, and customer support.
Bet / Wager: Any stake of real-money funds or bonus funds placed by a Player on a game outcome or event offered on the Website.
Bonus: Any promotional value granted by the Operator, including matched deposit bonuses, free spins, free chips, cashback, loyalty rewards or other promotional credits, which are subject to specific terms and wagering requirements.
Wagering Requirements: The minimum amount a Player must wager with bonus funds (or winnings derived from them) before the bonus, and any associated winnings, can be converted to real-money funds and withdrawn.
Real-Money Funds: Funds deposited by the Player using payment methods accepted on the Website and any amounts derived from such deposits that are not restricted by wagering conditions.
Bonus Funds: Any funds or game credits that are subject to wagering or other restrictions and that are not immediately withdrawable.
KYC (Know Your Customer): The identity verification process requiring Players to provide documents such as ID, proof of address and payment method evidence, primarily for fraud prevention and anti-money laundering purposes.
AML (Anti-Money Laundering): Measures used to detect and prevent the Website being used to launder money or fund illegal activity.
Restricted Jurisdiction: Any jurisdiction where the offering of the Services is prohibited or not authorised, including Australia under the Interactive Gambling Act 2001.
ACMA: The Australian Communications and Media Authority, the body responsible for enforcing the Interactive Gambling Act 2001, including ISP blocking of illegal offshore gambling services.
Dispute: Any complaint, disagreement or claim arising out of or in connection with the use of the Website or Services, including but not limited to game outcomes, account balances, bonuses and withdrawals.

Account Registration

Eligibility and Age Requirements

Minimum age: You must be at least 18 years old to register an Account or use the Services. By registering, you confirm that you are 18+ and have the legal capacity to enter into binding agreements.
Australian legal context: Online casino services such as those offered by A Big Candy Casino are not licensed in Australia and are considered "illegal offshore" services under the Interactive Gambling Act 2001. While Australian residents are generally not prosecuted for using such services, you acknowledge that you will have no Australian regulatory protection, no access to Australian-approved alternative dispute resolution, and that ACMA may seek to block access to the Website at any time.
Local law responsibility: You are solely responsible for ensuring that accessing or using the Website is lawful in your jurisdiction. The Operator makes no representation that the Services are legal or appropriate in any particular country or territory.

Account Creation Process

Registration data: To open an Account, you must provide accurate and complete information, including, at minimum, full name, date of birth, country of residence, valid email address, password and, where requested, mobile number and physical address.
Email verification: The Operator may require you to verify your email address by clicking an activation link or entering a code. Until verification is completed, your access may be limited or blocked.
Single account policy: You may hold only one Account on the Website. Multiple accounts, including those using different emails, payment methods or IP addresses, may be treated as "duplicate accounts" and may be closed, with bonuses confiscated and, in serious cases, balances voided.

KYC and Verification

Verification obligation: The Operator may at any time require KYC verification before enabling deposits, gameplay, bonuses or withdrawals. This may include:
- A valid, government-issued photo ID (passport, driver's licence or national ID).
- A recent proof of address (utility bill or bank statement, generally not older than 3 months).
- Front and back copies of any payment cards used, with certain digits and CVV securely masked as requested.
- Authorisation forms or declarations confirming ownership of payment methods.
AML checks: The Operator may conduct AML risk reviews. Withdrawals can be delayed or refused if you fail to provide requested documents, or if the Operator reasonably suspects fraud, money laundering, or use of stolen payment instruments.
Consequences of non-compliance: Failure to complete KYC or provide truthful and legible documents may lead to suspension, account closure, cancellation of winnings, and retention of funds where required or permitted by applicable law.

User Obligations

Accuracy of data: You must ensure all information stored in your Account profile remains true, accurate and up to date. You must promptly update any change of address, email, or payment details.
Password and security: You are responsible for maintaining the confidentiality of your login credentials and for all activity performed through your Account. You must:
- Choose a strong password and change it regularly.
- Not share your login details with any third party.
- Log out after each session and secure your devices.
Unauthorised use: If you suspect that your Account has been compromised or accessed without your authorisation, you must immediately notify support at [email protected]. Until such notification, the Operator may treat activity on your Account as authorised by you.
Prohibited behaviour: You must not:
- Register on behalf of another person or share accounts.
- Use VPNs, proxies or similar means to circumvent jurisdictional restrictions where this is illegal or contrary to these Terms.
- Use the Website for any illegal purpose, including fraud, collusion, or money laundering.

Betting & Gameplay Rules

General Gameplay Conditions

Game rules: Each game (pokies, table games, live casino etc.) is governed by its own rules and paytables, which are accessible within the game interface. By placing a Bet, you confirm that you have read and understood the applicable game rules.
Randomness: The outcomes of games provided on the Website are determined by software using random number generation or by live-dealer mechanisms. The Operator does not guarantee any specific outcome or return and makes no representations as to fairness beyond the information supplied by its software providers.
Currency: Bets are placed in the currency shown in your Account. Exchange rates for deposits and withdrawals may be determined by your payment provider and may include fees or spreads.

Placing Bets

Minimum and maximum stakes: Each game has its own minimum and maximum bet limits. These are displayed within the game. You must ensure that any Bet you place is within these parameters and that you have sufficient available balance to cover the stake.
Bet confirmation: A Bet is deemed accepted when it is registered on the Operator's servers and appears in your game history. Once accepted, Bets cannot normally be changed or cancelled by the Player.
Bet history: You are responsible for checking your game and transaction history regularly. Any apparent errors must be reported promptly to support.

Cancellation, Errors and Malfunctions

Obvious errors: In the event of a technical error, misconfiguration, malfunction, mispricing or other obvious error leading to incorrect game results, odds or payouts, the Operator reserves the right to:
- Void affected Bets from the outset.
- Correct balances to the position prior to the error.
- Withhold erroneously credited winnings and, where necessary, reclaim amounts from your balance.
Disconnection: If you are disconnected from the Website during a game round:
- For turn-based or RNG games, the round's outcome will normally be completed by the system, and any result will be reflected in your balance when you reconnect.
- For live games, the game may continue without you, and you may lose any Bet placed depending on the provider's rules.
System interruptions: The Operator may suspend or cancel games or the Website due to maintenance, security reasons or force majeure events. In such cases, pending Bets may be settled according to game rules or voided at the Operator's discretion.

Conduct in Live Casino and Chats

Respectful behaviour: You must behave respectfully towards dealers, staff and other players. The following are strictly prohibited in chat rooms, usernames, or communications:
- Insults, harassment, threats, hate speech, or discriminatory remarks.
- Obscene, sexually explicit, or violent content.
- Advertising of other websites, products, or services.
Fraud and collusion: Any form of cheating, use of bots, exploitation of software bugs, collusion with other players or abuse of game rules is forbidden. The Operator may investigate suspicious activity by reviewing logs, IP addresses, device IDs and transaction patterns.
Sanctions: Breach of gameplay or conduct rules may result in warnings, chat bans, temporary suspension, confiscation of winnings, closure of your Account, and reporting to relevant authorities where required by law.

Bonus Terms

Bonus Activation

Eligibility: Bonuses and promotions offered by A Big Candy Casino on abigcandybet-au.com are discretionary and may be limited to specific player groups, countries, payment methods or time periods. The Operator may refuse any bonus without providing a reason.
Claiming bonuses: To receive a bonus you may need to:
- Opt-in via the cashier or promotion page.
- Enter a valid bonus or coupon code during deposit.
- Meet minimum deposit thresholds stated in the offer.
One bonus per person: Unless explicitly stated otherwise, each promotion is limited to one per person, household, IP address, email address, payment method or device.

Wagering Requirements and Timeframes

Wagering multipliers: Bonuses will usually carry wagering requirements (for example, 30x, 40x or higher) applied to the bonus amount, the deposit amount, or both. The specific multiplier and base will be stated in the promotion. You must complete wagering to convert bonus funds to withdrawable funds.
Contribution of games: Not all games contribute equally towards wagering. Typically:
- Pokies/slots may contribute 100%.
- Table games, video poker, and live casino may contribute a reduced percentage or 0%.
The Operator will specify any contribution table or list of excluded games for each promotion.
Time limits: Bonuses and any associated free spins or free chips may expire if wagering is not completed within a stated timeframe (for example, 7 - 30 days from activation, or a shorter period for free spins). On expiry, remaining bonus funds and any pending winnings from them may be forfeited.
Bet size limits: While wagering is in progress, there may be a maximum permitted bet per spin or game round (for example, AUD 5 - 10). Placing stakes above the stated limit can be treated as bonus abuse and may lead to confiscation of bonus funds and related winnings.

Prohibited Actions and Game Restrictions

Irregular play: The following conduct may be treated as "irregular play" and lead to partial or full forfeiture of bonuses and winnings:
- Placing low-risk bets (e.g., betting on both red and black, high and low, or large sections of the table) to meet wagering with minimal risk.
- Using bonus funds on games explicitly excluded from the promotion.
- Delaying game rounds, including free spin features or bonus rounds, to a time after the wagering requirement has been met or a new deposit has been made.
- Using multiple accounts or colluding with others to meet wagering requirements.
Restricted games: Certain games, especially some progressive jackpots, live dealer titles or specific slots, may be excluded from wagering or have reduced contribution. The Operator will endeavour to list such restrictions in the promotion details.

Combining Promotions and Bonus Abuse

Non-cumulative offers: Unless expressly stated otherwise, you may not combine multiple active bonuses on the same deposit or across a sequence of deposits. A new bonus may only be claimed once the previous bonus and its wagering requirements are completed, forfeited or expired.
Cashback and loyalty: Cashback or loyalty rewards may carry separate terms, including lower wagering or withdrawal caps. These will be set out in the relevant offer.
Bonus abuse: If the Operator, in its sole discretion and based on reasonable evidence, believes that you have abused any bonus or promotion, it may:
- Remove active bonuses and associated winnings.
- Adjust your balance to remove any advantage gained from the abuse.
- Close your Account and refuse future services.

Payments & Withdrawals

Deposit Methods and Conditions

Payment options: A Big Candy Casino may support deposits via bank cards, e-wallets, prepaid methods, bank transfers and, in some cases, cryptocurrencies, depending on your location and the Operator's payment partners. Available methods will be shown in the cashier section of your Account.
Ownership of payment methods: You may only use payment methods registered in your own name. The Operator may require evidence to confirm ownership. Use of third-party cards or accounts may result in cancellation of deposits, voiding of winnings, and reporting to relevant financial institutions.
Deposit limits and fees: Minimum and maximum deposit limits apply per transaction and/or per day, week or month. The Operator may not charge deposit fees but your bank or payment provider may do so. The Operator is not responsible for such external costs.

Withdrawals

General rules: Withdrawals can only be made from Real-Money Funds and any winnings that are not restricted by wagering or other conditions. Bonus Funds and associated winnings may not be withdrawn until all relevant requirements have been met.
Method of payout: Where possible, withdrawals will be processed using the same payment method used for deposits ("closed-loop policy"). If this is not feasible, the Operator may offer alternative methods subject to verification and AML checks.
Processing times: Internal review of withdrawal requests may take several business days and, in practice, may exceed 14 days based on the Operator's current performance profile. After approval, additional time may be required by your bank or payment provider. Timeframes indicated on the Website are estimates only and not guarantees.
Limits: The Operator may impose daily, weekly or monthly withdrawal caps (for example, low weekly limits) especially for larger balances or jackpot wins. Winnings over such limits may be paid in instalments.
KYC before payout: No withdrawal may be processed until KYC verification is completed to the Operator's satisfaction, even if deposits were previously accepted without full verification.

Fees, Chargebacks and Refunds

Fees: The Operator may charge reasonable administrative fees for processing withdrawals, currency conversion, chargebacks or repeated payment method failures. Any such fees will be displayed in the cashier or notified to you.
Chargebacks: If you initiate a chargeback or payment dispute for deposits made to your Account, the Operator may:
- Suspend or close your Account.
- Deduct the disputed amount and any associated costs from your balance.
- Provide evidence of transactions to payment providers and relevant authorities.
Refunds: All deposits are considered final once used for gameplay. Refunds of unused deposits may be considered at the Operator's discretion but are not guaranteed. If a refund is granted, any associated bonuses and winnings may be cancelled.

Refunding Bets and Bonuses in Errors

Erroneous credits: If funds, bonuses or winnings are credited to your Account in error, they shall be considered void. You must promptly inform the Operator and must not withdraw or use such funds. The Operator may reverse these amounts from your balance and, where necessary, set off any later deposits or winnings.
Game cancellations: In the event of cancellation of a game round or tournament due to technical or operational reasons, the Operator may:
- Refund your stake to your Account balance.
- Re-run the game or event at a later time.
- Apply another reasonable remedy that restores you to your prior position.

Limitation of Liability

Operator's Obligations

Provision of Services: The Operator endeavours to:
- Provide access to the Website and games on a reasonable-efforts basis.
- Ensure that game outcomes are determined according to the underlying software or live-game rules provided by third-party suppliers.
- Maintain accurate records of transactions, Bets and balances as stored on its servers.
No Australian regulatory oversight: You expressly acknowledge that the Operator is not licensed by any Australian regulator and that Australian consumer protection, complaint-handling schemes and statutory guarantees may not apply or may be practically unenforceable against an offshore entity.

Exclusions of Liability

Technical issues: To the maximum extent permitted by applicable law, the Operator is not liable for:
- Any loss arising from technical failures, system errors, bugs, malfunctions of hardware or software, or network interruptions, whether on your side, the Operator's side, or through third-party providers.
- Delays or failures in receiving or processing data due to internet congestion or outages.
- Unauthorised access to your Account where you have failed to safeguard your credentials.
Indirect losses: The Operator is not liable for any indirect, consequential or special damages, including loss of profits, loss of opportunity, loss of data, reputational damage, or business interruption, even if it has been advised of the possibility of such loss.
Regulatory and ISP blocking: The Operator bears no responsibility for any consequences arising from ISP blocking, payment blocking, or other enforcement actions by ACMA or any other authority seeking to restrict access to the Website or related services.

Maximum Liability

Cap on compensation: Without prejudice to the above exclusions, the Operator's total aggregate liability to you for any claim arising out of or relating to a particular Bet or game shall not exceed the amount of the stake associated with that Bet or game round, or in the case of Account balance issues, the lesser of:
- The amount of Real-Money Funds in your Account at the time of the event, or
- Any disputed amount actually and demonstrably lost due to the Operator's proven fault.
Jurisdictional limitations: Certain laws may not allow the exclusion or limitation of specific warranties or liabilities. In such cases, the limitations will apply to the fullest extent permitted, and your statutory rights, if any, may remain unaffected to that extent.

Intellectual Property Rights

Ownership: All content on abigcandybet-au.com, including but not limited to text, graphics, logos, icons, images, audio and video clips, software, and underlying source code, is the property of the Operator, its affiliates, or its licensor game providers, and is protected by copyright, trademark and other intellectual property laws.
Limited licence: You are granted a limited, non-exclusive, non-transferable licence to access and use the Website and Services for personal, non-commercial entertainment purposes only, subject to compliance with these Terms.
Prohibited uses: You must not, without prior written consent from the Operator or the relevant rights holder:
- Copy, reproduce, distribute, republish, download, display, transmit, or create derivative works from any part of the Website content.
- Reverse engineer, decompile, disassemble, modify or attempt to discover the source code of the Website or any game software.
- Use any robots, data-mining tools, scraping or other automated means to access or extract data from the Website.
Trademarks: "A Big Candy Casino" and any associated logos or trade dress displayed on the Website are trademarks or service marks of the Operator or its partners. Use of these marks without express written permission is prohibited.

Privacy & Data Protection

Privacy Policy: The collection and processing of your personal data by A Big Candy Casino via abigcandybet-au.com are governed by the Operator's Privacy Policy, which forms an integral part of these Terms. By using the Website, you consent to the processing of your data in accordance with that policy.
Purpose of processing: Your data may be processed for purposes including account registration, KYC and AML checks, payment processing, gameplay administration, fraud prevention, responsible gambling measures (including self-exclusion requests via email), and marketing where permitted.
Data transfers: As the Operator appears to be an offshore provider, your personal data may be stored and processed outside Australia, potentially without equivalent data-protection regimes. By using the Services, you acknowledge and accept this risk.
Further information: For full details on your rights and how your personal data is collected, used, stored and shared, you should refer to the Privacy Policy available via the Website. In case of inconsistency, the Privacy Policy prevails as to data matters.

Changes to Terms

Right to amend: The Operator reserves the right to modify, update or replace these Terms at any time, for reasons including legal or regulatory changes, improvements in security, changes in services, or clarification of existing provisions.
Notice of changes: Where material changes are made, the Operator will endeavour to notify you by:
- Posting an updated version of the Terms on abigcandybet-au.com with a new "effective from" date; and/or
- Displaying a prominent banner or pop-up notification; and/or
- Sending an email to the address registered to your Account.
Acceptance of changes: Continued use of the Website or Services after the effective date of any updated Terms constitutes your acceptance of the changes. If you do not agree with the updated Terms, you must stop using the Website and may request closure of your Account and withdrawal of any eligible balance, subject to applicable verification and withdrawal rules.

Termination & Suspension

Operator's Right to Suspend or Close Accounts

Grounds for action: The Operator may, at its sole discretion and with or without prior notice, suspend or close your Account, block access to the Website, or withhold funds where it reasonably believes that:
- You have breached these Terms, including gameplay, bonus or payment rules.
- You have provided false, misleading or incomplete information.
- You are involved in fraud, collusion, money laundering, chargebacks, or other unlawful conduct.
- Your use of the Services is contrary to the laws of your jurisdiction or to Australian law regarding offshore gambling, or exposes the Operator to regulatory or reputational risk.
Temporary suspension: During investigation of suspected breaches, your Account may be temporarily suspended. You may be asked to provide additional documents or explanations, and withdrawals may be placed on hold pending the outcome.

Player-Initiated Closure and Self-Exclusion

Account closure: You may request closure of your Account at any time by contacting customer support. Before closure, you should request withdrawal of any eligible Real-Money Funds. Closure does not affect any obligations that have already accrued under these Terms.
Self-exclusion: If you wish to self-exclude for responsible gambling reasons, you may contact the Operator via [email protected]. The Operator will handle self-exclusion requests by email; however, tools may be limited and are not backed by any Australian licensing framework. You should also consider using independent blocking tools and local support services.

Refunding Funds on Termination

Lawful balances: Upon lawful closure of your Account (whether by you or the Operator), any remaining Real-Money Funds not subject to investigation or legal restrictions will normally be returned to you via an appropriate payment method, subject to KYC, AML checks and withdrawal limits.
Confiscation: If your Account is closed due to serious breach of these Terms, fraud, money laundering or other unlawful activity, the Operator may confiscate some or all funds, including Real-Money Funds and Bonus Funds, and may report the matter to relevant authorities.

Governing Law & Jurisdiction

Governing law: These Terms and your use of abigcandybet-au.com are governed by the laws of the jurisdiction where the Operator is incorporated or primarily operates, as specified in its internal corporate documentation, and not by the laws of Australia. As at 2026, no clear, verifiable public record confirms this jurisdiction, and affiliate sources suggesting "Costa Rica registration" describe data-processing arrangements rather than a gambling licence.
Australian position: You acknowledge that, under the Interactive Gambling Act 2001, the Services are treated as an illegal offshore offering for Australian residents and are not licensed by any Australian state or federal authority. You accept that you will have no effective recourse against the Operator in Australian courts or under Australian regulatory schemes.
Dispute resolution: In the absence of a clearly identified alternative dispute resolution body, any dispute should first be addressed directly to the Operator's support team. If no resolution is reached, any further legal proceedings must, to the extent permitted by applicable law, be brought exclusively in the courts of the Operator's home jurisdiction, and you irrevocably submit to the personal jurisdiction of those courts, waiving any objection based on forum non conveniens.
Mandatory consumer rights: If, notwithstanding the above, any mandatory consumer protections of your country of residence are found to apply, these Terms shall be read subject to those mandatory provisions, but only to the minimum extent required.

Contact Information

Customer support: For general enquiries, account questions, KYC/AML documentation, payment issues, responsible gambling requests (including self-exclusion), and complaints, you may contact:
- Email: [email protected]
- Website: https://abigcandybet-au.com
Telephone and postal address: As at 2026, no verified telephone number, physical headquarters, mailing address or legal address for the Operator of A Big Candy Casino has been publicly and reliably disclosed. All communications should therefore be directed via email or the Website.
Record-keeping: You should retain copies of all communications with the Operator, including emails and transaction confirmations, for your own records and in case of future disputes.